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Frequently Asked Questions

Does it come with a JUUL or pods?

No. BRIK does not come with JUUL pods or a JUUL device.

Will my JUUL with a skin fit?

Unfortunately, in order for the JUUL to fit snugly inside the BRIK, a JUUL with a skin or wrap will not fit inside the BRIK.

My JUUL is stuck in my BRIK

Don't worry, it's not stuck. Firmly insert a pod into your juul, and remove the device.
But I don’t have a pod? With the BRIK facing downward, Quickly shake the BRIK down and stop abruptly. The JUUL will fall out.

What do the lights on the BRIK indicate?

When the JUUL is inserted, the lights flash to show the battery level of the BRIK. When the JUUL is removed, all three lights flash again to show the device is no longer outputting power. When the JUUL reaches a complete charge, the BRIK will flash all three lights again.

My BRIK no longer charges my JUUL

Either the JUUL Contacts or the contacts on the brik are dirty. Using a q-tip with a small amount of isopropyl alcohol, clean the bottom of the JUUL per the manufactuers recommended instructions. Reach the q-tip down into the BRIK and clean the two contacts at the bottom of the channel.

My BRIK no longer charges

We don’t foresee any issues happening with your BRIK device, but just in case…we are here to help. Please contact our support team using the form to the right and we will respond within 24 hours.

Can I purchase BRIK in stores?

Yes, please visit our store locator section to find the store closest to you that sells the BRIK Charger.

How long does it take to fully charge?

It takes 1.5-2 hours to charge the BRIK.

How many times can it charge my JUUL?

3-4 times, at about 40-45 minutes for a full charge each time.

Can I use the JUUL while it is charging?

There is a safety feature built into both the JUUL and the BRIK that will not allow you to use it while it is charging.

Do you guys take wholesale orders?

Yes, we do. We even feature our retail stores on our website to drive foot traffic to your store! Please fill in the Business Enquiries section at the bottom of the page and contact us there.

What is your return Policy?

In the event of a manufacturers defect, there is a 90 day warranty from the date of purchase. You have 30 days from the date of purchase to return an unopened product for any reason. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How small is the device?

The BRIK is 1.7in x 3.7 in x 0.4in (4.3cm x 9.5cm x 1.1cm). At this size, the BRIK fits nicely in the hand and is slim enough to fit in any one of your pockets.

Contact Us

support@BRIKcharger.comWe reply within 24 hours.

Problem with your deviceSubmit support form here

Business Enquiries

sales@BRIKcharger.comFor all business inquiries and partnerships