Does the BRIK come with a JUUL vaporizer or pods?
No the BRIK does not include a JUUL Vaporizer nor pods. The BRIK does come with an included Micro USB cable to re-charge.
What does it mean when the LED indicator on my BRIK is green/orange/red?
The LED light on your BRIK indicates the remaining battery charge available. A green light indicates 3 complete JUUL vaporizer charges remain, the orange light indicates 2 complete JUUL vaporizer charges remain, and the red light indicates 1 complete JUUL vaporizer charge remains.
How do I get my JUUL device out of the BRIK if a pod is not attached?
We recommend inserting a pod for removal. If you don’t have a pod on you, turn the BRIK upside down and shake it with force. Your JUUL device will fall out with enough force.
Will my JUUL device with a skin fit inside a BRIK?
A JUUL device with a skin will not fit inside the BRIK.
Why does my BRIK no longer charge my JUUL vaporizer?
The charging contacts on your JUUL vaporizer may be dirty. Using a q-tip with a small amount of isopropyl alcohol, clean the bottom of the JUUL vaporizer per the manufacturer’s instructions. If that does not help please click Problem with your device? to submit a claim. Your BRIK comes with a lifetime warranty, so there is no need to worry! If your claim is approved we will ship you a replacement BRIK and ask for you to ship your BRIK back to us.
My BRIK is not re-charging?
There may be an issue with your BRIK’s battery. Please click Problem with your device? To submit a claim. Your BRIK comes with a lifetime warranty, so there is no need to worry! If your claim is approved we will ship you a replacement BRIK and ask for you to ship your
BRIK back to us.
Can I use the JUUL vaporizer while it is charging inside the BRIK?
Your JUUL vaporizer cannot be used while it is charging inside the BRIK. However we designed the BRIK’s chamber so that your JUUL device is readily available and convenient to use.